POSITIVELY OUTRAGEOUS SERVICE
R170.00
THE ULTIMATE ANTIDOTE FOR TODAY’S TOUGH TIMES: HOW TO SURPRISE AND ASTOUND YOUR CUSTOMERS AND WIN THEM FOR LIFE.
When is the last time your customers said Wow?
T. Scott Gross is a super successful businessman, a quality service guru, and a consultant to many of America’s most prestigious companies and organizations. His message? In today’s economy cutting price is not enough, nor is providing a good service. Today’s successful businesspeople must learn the secret of Positively Outrageous Service, doing the unexpected unexpectedly, and giving the customer more than he ever though possible.
What is POS
POS means getting your customers involved in the experience of your business, getting them to advertise for you, and getting them to come back, again and again.POS means apologizing for the slightest slipup, directly and excessively to your customers. POS means being a showman, making your customers experience both productive and entertaining. POS means getting the most creativity out of your employees and energizing your staff. POS means understanding the six key Trend Advantages of today’s marketing realities and incorporating them in your business plan. POS is not just a way of doing business. It’s a state of mind, and the key to business success in the 1990’s
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