R215.00
THE 10 COMMANDMENTS
Larry O’Sullivan has a very simple philosophy when it comes to service and that is to master the basics and be able to connect with people.
As the world moves into tougher economic times, attaining a service level that borders on excellence will certainly help you and or your business to carry on surviving. The importance of achieving client service excellence cannot be underestimated. It will:
The 10 commandments to client service excellence will provide you with the tips, concepts and solutions to help answer those question that you have about achieving service excellence. However, it doesn’t end there. The intention is to guide, inspire and uplift you so much so that the quality of your service is transformed from ordinary to excellent and your outlook on life from good to great.
The idea behind this approach is to allow you to focus on the ideas that Larry O’Sullivan promotes and to decide which can be adopted and used. His intention is that you act on and implement these ideas, rather than just reading the text.
Only 1 left in stock
Authored by Larry O’Sullivan and published by Knowres Publishing of Randburg, South Africa in 2010. Soft cover bound this First Edition copy is in Fine condition covered in plastic and with an illustrated cover. The size of the book is 244x174x21mm with 332 pages including an appendix, references and further reading, and an index. ISBN 9781869221591. Appears unread. Clean and well bound. No inscriptions, annotations or marks.
